Shipping policy

Shipping Policy

Last updated: October 27, 2026

Thank you for shopping with SeaPlant Battery. This policy explains
our dispatch arrangements, free shipping, delivery estimates
and how we handle shipping problems.

1. Order Processing and Dispatch

We dispatch orders within 48 hours after successful payment,
provided that the required delivery information is complete
and any necessary payment or security checks have been completed.

If additional information is required, we will contact you promptly.
We will not use routine internal processing to extend the stated
dispatch time without notifying you.

Dispatch means handing the parcel to the carrier.
Creating a shipping label alone does not mean the order has shipped.

If we cannot dispatch your order within the stated timeframe,
we will notify you, provide a revised estimate where available,
and offer the option to cancel for a full refund.
Where required by law, we will obtain your agreement to a delay.

2. Free Standard Shipping

We offer free standard shipping on all orders to supported
delivery destinations.

There is no minimum order value for free standard shipping.
No standard shipping charge will be added at checkout.

Free shipping covers the outbound standard delivery charge.
It does not automatically include import duties, import taxes,
customs clearance charges or other charges imposed by authorities
or carriers, unless we expressly state that those charges
are included or prepaid.

Return shipping is governed separately by our Return, Refund
& Limited Warranty Policy:
https://seaplant.co/policies/refund-policy

3. Delivery Times

Delivery time begins after the parcel has been dispatched
and is separate from the 48-hour dispatch period.

Delivery times vary by destination, carrier, route,
customs processing and other circumstances.
We do not promise a fixed delivery date unless we expressly
agree to one.

Any delivery estimate shown at checkout or in a shipping
notification is an estimate rather than a guaranteed arrival date.

The absence of a guaranteed delivery date does not remove
our obligations to deliver within any applicable agreed
or statutory timeframe.

If your parcel is significantly delayed, contact us.
We will investigate and provide an appropriate resolution
in accordance with applicable law.

4. Shipping Availability and Battery Restrictions

Shipping is available only to destinations supported for
the particular product and shipping service.

Lithium battery shipping restrictions may affect which
destinations, addresses and transport methods are available.
Checkout availability does not override applicable transport
laws or carrier acceptance requirements.

If we discover that an order cannot be shipped safely
or lawfully after it has been placed, we will contact you
and refund the amount paid for any items we cannot supply.

We will not substitute a materially different product
without your agreement.

Fulfillment may take place from different locations depending
on stock and shipping arrangements. Our US return location
does not mean that every order is dispatched from the United States.

5. Order Tracking

Where the shipping service provides tracking, we will email
the tracking number or link after dispatch.

Tracking updates may not appear immediately after the carrier
receives the parcel.

If you have not received a shipping update or have difficulty
tracking your order, contact seaplantsv@outlook.com.

6. Taxes, Customs and Import Charges

Applicable taxes collected by us will be shown before
you complete your purchase.

For international shipments, import taxes, customs duties,
clearance charges or carrier handling fees may apply,
depending on the destination and shipping arrangement.

Where we expressly state that specified duties and taxes
are prepaid, those specified charges are included.
If you are asked to pay the same charge again, contact us
with the payment request so that we can investigate.

Unless stated otherwise before purchase, import charges
that are not collected or prepaid may be payable by
the recipient where permitted by applicable law.

This provision does not transfer to you any tax obligation
that the law requires us to collect or pay.

Customs processing may affect delivery times.
We will provide reasonable assistance with shipping
documentation and related questions.

7. Address Accuracy and Changes

Please check your delivery address, postal code and contact
details before placing an order.

If a correction is needed, contact us as soon as possible
at seaplantsv@outlook.com.

We will try to update the address before dispatch.
Once the parcel has been handed to the carrier, changes
may not be possible.

If an incorrect address supplied by you causes a failed delivery,
we will discuss available options and any reasonable additional
costs before arranging redelivery.

No additional charge will be made without your agreement.
We will not charge you for correcting an error caused by us.

8. Lost, Damaged or Delayed Parcels

If your parcel is lost, damaged in transit or significantly delayed,
contact us with your order number and a description of the issue.

We may request reasonable photographs or other information,
but you must not handle, charge or test a potentially unsafe
battery to obtain evidence.

We will investigate with the carrier or fulfillment provider.
You are not required to resolve the matter with the carrier alone.

We will provide an appropriate resolution, including replacement
or refund where required by applicable law.
A carrier investigation will not override your statutory rights
or applicable legal deadlines.

If tracking shows delivery but you have not received the parcel,
notify us so that we can investigate. A delivery scan alone
will not automatically close your claim.

We do not treat handing a parcel to the carrier as,
by itself, transferring the risk of loss to a consumer.
Risk is handled in accordance with our Terms of Service
and applicable law.

9. Order Changes and Cancellations

Contact us promptly if you wish to change or cancel an order.

We will try to accommodate requests before dispatch.
Once fulfillment has progressed or the parcel is in transit,
we may be unable to stop shipment or change its contents.

This does not restrict any applicable statutory cancellation
or withdrawal right.

If an order is cancelled before dispatch, or we cannot supply it,
we will refund the relevant payment without undue delay
and within any applicable statutory deadline.

Returns after delivery are governed by our Return, Refund
& Limited Warranty Policy:
https://seaplant.co/policies/refund-policy

10. Battery Safety on Delivery

If a battery arrives swollen, leaking, physically damaged,
unusually hot or otherwise suspected to be unsafe,
stop using and charging it and contact us.

Do not send a potentially unsafe battery back using ordinary
mail or any shipping service that has not accepted it
under an appropriate shipping arrangement.

We will provide instructions for a safe and lawful next step.
Our battery safety procedures do not limit your consumer rights.

11. Consumer Rights

Nothing in this policy excludes or limits mandatory rights
relating to delivery, cancellation, refunds, damaged goods
or other consumer protections.

Where applicable law provides greater protection,
that law takes precedence.

12. Contact

For shipping questions, address corrections or delivery problems,
contact:

SeaPlant Battery
Email: seaplantsv@outlook.com

Additional business contact information is available at:
https://seaplant.co/policies/contact-information