Refund policy

Return, Refund & Limited Warranty Policy

Last updated: October 27, 2026

This policy applies to purchases made directly from seaplant.co.
For purchases made through another marketplace or retailer,
please contact the seller through the original purchase channel.
This does not exclude any manufacturer obligations or statutory
rights that may otherwise apply.

1. 30-Day Change-of-Mind Returns

You may request a change-of-mind return within 30 calendar days
after receiving your order.

Under our voluntary 30-day return policy, the battery must be
unused, uninstalled and free from damage caused after delivery.
Opening the outer packaging to inspect the item does not, by itself,
make it ineligible for return.

Please return all supplied accessories and, where reasonably
possible, the original packaging. If the original packaging is
unavailable, contact us for appropriate packaging instructions.

These conditions apply to voluntary change-of-mind returns.
They do not exclude rights relating to faulty, incorrect or
misdescribed goods, or statutory cancellation rights where applicable.

The 30-day return period is separate from our one-year limited
warranty and any applicable statutory rights.

2. How to Request a Return

Email seaplantsv@outlook.com with:

- Your order number or other reasonable proof of purchase;
- The item you wish to return; and
- The reason for your request.

For a faulty or damaged item, please describe the problem.
We may request photographs, video or other reasonable information,
but do not continue using, charging or testing an unsafe battery
to obtain evidence.

Our designated return location is in the United States.
We will provide the specific address with your return instructions.
Do not send a return to the address on the original shipping parcel
unless we confirm that it is the correct return address.

For voluntary returns, dispatch the item within 14 calendar days
after receiving our return instructions. Contact us if a suitable
battery shipping service is unavailable or you need assistance.

Different deadlines may apply to statutory cancellation rights.
Our return instructions and authorization process do not restrict
those rights.

3. Return Shipping Costs

For change-of-mind returns, the customer pays return shipping.
This includes selecting an incorrect model where the compatibility
information we provided was accurate.

Customers outside the United States should note that returns
are sent to our US return location and may involve international
shipping costs.

If we sent the wrong item, provided incorrect compatibility
information, or supplied faulty or misdescribed goods, we will
provide an appropriate remedy and cover necessary return shipping
costs as required by applicable law and this policy.

For a confirmed claim covered by our one-year limited warranty,
we cover necessary return shipping and the shipping cost of
sending the replacement battery to you.

Contact us before purchasing a return label so that we can arrange
a suitable service or agree on reasonable shipping costs.
This requirement does not remove any applicable statutory right
to reimbursement.

We do not charge a flat restocking fee.

4. Damaged, Faulty or Incorrect Items

A delay in reporting does not remove any statutory rights.
Missing an unboxing video does not, by itself, invalidate a claim.

If our product listing or written advice incorrectly stated that
a battery was compatible with your device, we will not treat
the resulting incompatibility as a customer selection error.

Installation alone does not automatically exclude a defect claim.
We will distinguish between a defect in the supplied product
and damage caused by installation or subsequent handling.

5. Battery Safety and Return Shipping

Do not send a battery back before receiving appropriate
shipping instructions.

If a battery is swollen, leaking, physically damaged,
unusually hot, or otherwise suspected to be unsafe, stop using
and charging it and contact us.

Do not attempt to ship an unsafe battery through ordinary mail,
air services, or any carrier that does not expressly accept
the battery in its condition.

Follow applicable transport rules and the carrier's packaging
and acceptance requirements.

We will advise on an appropriate next step. This may include
a compliant return arrangement or an alternative resolution
where a return cannot safely or lawfully be made.

Do not place batteries in household waste or ordinary recycling.
Any recycling or disposal instructions will depend on the battery's
condition and the requirements in your location.

This safety process does not limit your statutory rights.

6. One-Year Limited Warranty

We provide a one-year limited warranty starting on the date
you receive the battery.

This warranty covers defects in materials and workmanship
under normal use. Symptoms that may qualify for assessment
include swelling, unexpected shutdowns, sudden charge-level
drops, failure to charge, and other suspected battery defects.

These symptoms do not automatically establish the cause.
We will reasonably assess whether the issue is attributable
to the battery or another cause, such as the device,
charging equipment or physical damage.

This warranty does not cover problems to the extent they
are caused by:

- Incorrect installation or accidental connector or cable damage;
- Misuse, impact, crushing, puncture or liquid damage;
- Use with incompatible devices or unsuitable charging equipment;
- Unauthorized modification that caused the reported fault; or
- Ordinary wear and gradual capacity reduction that does not
result from a covered defect.

We do not guarantee a specific runtime or capacity-retention
percentage unless expressly stated for the particular product.
A suspected abnormal loss of capacity may still be submitted
for assessment.

To make a claim, email seaplantsv@outlook.com with proof of purchase
and a description of the issue. We may request reasonable
information to assess it, without requiring unsafe testing.

For a confirmed covered defect, we will arrange an appropriate
repair or replacement without charge. If an appropriate remedy
cannot be provided, we will offer a refund or other remedy
required by applicable law.

We cover necessary return shipping and the shipping cost of
the replacement battery for confirmed covered claims.

A replacement is covered for the remaining period of the original
warranty, unless applicable law requires otherwise.

This limited warranty is additional to, and does not replace,
any applicable statutory consumer rights. Statutory rights may
continue after the one-year warranty expires.

7. Exchanges

Exchanges required because of an incorrect or non-conforming
item remain subject to your applicable statutory rights.

8. European Union Cancellations

If you are an EU consumer and statutory withdrawal rights apply
to your online purchase, you generally have 14 days after the day
you receive the goods to notify us that you wish to cancel,
unless a lawful exemption applies.

You may notify us by emailing a clear statement of your decision
to seaplantsv@outlook.com. Prior approval is not required to
exercise an applicable statutory withdrawal right.

You must return the goods within 14 days after notifying us,
subject to applicable law. Contact us promptly for safe battery
shipping instructions.

For eligible cancellations, we will reimburse the product price
and the cost of our least expensive standard delivery option.
Additional costs for express or premium delivery are not included.

We will refund within 14 days after being informed of your
cancellation, but may withhold reimbursement until we receive
the goods or evidence that they were sent back, whichever occurs
first, where permitted by law.

You bear the direct return costs where we informed you of this
before purchase, unless we agreed otherwise or the law requires
us to bear them.

Any deduction for diminished value will be made only as permitted
by applicable law and explained to you.

9. United Kingdom Cancellations

If you are a UK consumer and statutory cancellation rights apply
to your online purchase, you generally have 14 days after the day
you receive the goods to notify us that you wish to cancel,
unless a lawful exemption applies.

Email a clear statement of your decision to
seaplantsv@outlook.com. Prior approval is not required to exercise
an applicable statutory cancellation right.

You must return the goods within 14 days after notifying us,
subject to applicable law. Contact us promptly for safe battery
shipping instructions.

For eligible cancellations, we will reimburse the product price
and the cost of our least expensive standard delivery option.
Additional express or premium delivery costs are not included.

We will reimburse you within the applicable statutory period,
normally no later than 14 days after receiving the returned goods
or evidence that you sent them back, whichever is earlier,
where the law permits reimbursement to be withheld until then.

You bear the direct return costs where we informed you of this
before purchase, unless we agreed otherwise or the law requires
us to bear them.

Any deduction for diminished value will be made only as permitted
by applicable law and explained to you.

10. Refund Processing

We will normally inspect returned items and communicate the outcome
within 5 business days after receipt.

Once a refund is confirmed, we will normally initiate it within
5 business days. These processing periods will not extend any
applicable statutory refund deadline.

Refunds are issued to the original payment method unless you
expressly agree to another lawful method. We will not substitute
store credit for a refund owed to you without your agreement.

Your bank or payment provider may require additional time
to post the refund.

For voluntary change-of-mind returns, original delivery charges
are not refunded unless required by law or otherwise agreed.

Where permitted by law, a deduction may reflect actual loss
in value caused by handling beyond what is necessary to establish
the nature, characteristics and functioning of the goods.
We will explain any proposed deduction and its basis.

We will not deduct for a defect or damage present on delivery.

11. Statutory Rights

Nothing in this policy excludes or limits rights that cannot
lawfully be excluded, including rights relating to faulty,
misdescribed, incorrect or undelivered goods.

Where mandatory consumer law provides greater protection
than this policy, that law takes precedence.

12. Contact

For returns, refunds, exchanges, warranty claims and battery
safety concerns, email:

seaplantsv@outlook.com

Please include your order number where available.
For further business contact details, see our Contact Information
page at https://seaplant.co/policies/contact-information.

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